Q. What is Soul Wireless Broadband?
A. Soul Wireless Broadband is a new service from Soul, and is an easy to use solution that gives people on the go internet connectivity via a USB modem inserted into a laptop or computer. Just plug the USB modem into your USB port to connect.
Q. Do I need a landline to use this service?
A. No landline is required for Soul Wireless Broadband. You just need your laptop or desktop computer and the modem to get started.
Q. What’s in the box?
A.
- The Soul Wireless Broadband modem: The Huawei E220 HSDPA modem.
- The set up guide.
- Two USB cables: A single USB connection cable and a double USB connection cable. The double connector should only be used if your desktop or laptop computer has insufficient power for the modem. Plug in both USB connectors into your desktop and laptop computer to increase the power supply.
- A SIM card (USIM).
- A CD for Mac installation.
- A velcro strip that can be used to stick the USB modem to the side of a desktop or laptop computer or for easy portability.
Q. How does the USB modem choose a network to supply the service?
A. The Soul wireless modem and software automatically selects the strongest signal from the Optus 3G/HSDPA and Optus GSM networks, so when you’re on the move, the connection is maintained. To ensure that you are connected to the best service available, the USB modem and software continually monitors network availability and will connect you to the network in the following order:
- Optus 3G network.
- Optus GSM network.
Q. What happens if I move in and out of coverage area?
A. The USB Modem will automatically connect to the available 3G or GPRS/EDGE networks until the next Optus network is available. The switch between networks is seamless.
Q. How do I connect my USB modem to my computer or laptop?
A.
Step 1: Insert the SIM card into the modem.
Step 2: Power on your laptop or PC.
Step 3: Insert the larger end of the short USB cable (included in your pack) into the USB port of your laptop or PC. A green light should flash on the modem which indicates the modem has powered on.
Step 4: Double click the icon “Wireless Connect” which has installed automatically on your desktop.
Q. Does my computer meet the minimum specifications for Soul Wireless Broadband?
A. The following are the minimum specifications for Soul Wireless Broadband:
PC (laptop or desktop)
Central processing unit (CPU): Pentium 4 1 GHz or above.
Memory: 128 MB RAM or above.
Hard disk: 50 MB or above.
Operating system (OS): Windows XP, Windows 2000 or Windows Vista.
1 or 2 available Universal Serial Bus 2.0 (USB 2.0) ports.
Display resolution: 800 x 600 or above (1024 x 768 recommended).
Mac (laptop or desktop)
Central processing unit (CPU): Power PC, Power Book, iMac or iBook® G3 or G4 equivalent or higher
Memory: 128 MB RAM or above.
Hard disk: 50 MB or above.
Operating system (OS):Mac OSX10.
1 or 2 available Universal Serial Bus 2.0 (USB 2.0) ports.
Display resolution: 800 x 600 or above (1024 x 768 recommended).
Q. What if the Install Wizard does not automatically start?
A. If the installation wizard does not automatically start, simply open Windows Explorer. (Start>Programs>Accessories>Windows Explorer), browse to the Mobile Connect drive (E: or F:) and double-click on Autorun.exe. Your computer might be set up such that ‘My Computer’ folder is on the desktop, if so select ‘My Computer’ and browse to Mobile Connect drive (E: or F:) as above.
Q. The modem seems not to work properly. What can I do?
A. If your modem does not work check these steps:
- Connect the USB Modem to your laptop using the long cable in the package. There are 2 reasons for the extra cable: to optimize reception and to obtain more power. Often a computer may be under a table and the reception may not be good. The longer cable allows you to put the modem on a window shelf for better reception. Older laptops may not supply enough power through the normal USB cable. The cable has 2 USB connectors allowing users to connect to 2 USB ports to provide the power needed for the USB modem to work properly and maximise signal quality.
- Uninstall any previous USB modem software as this may cause hardware conflicts.
Q. What if the short cable does not work?
A. If the short cable does not work there will not be a flashing green light on the face of the modem. You will need to use the double ended cable by inserting the two larger ends into two available USB ports. Make sure that the modem is in coverage and has a network signal. This can be checked on the desktop software. Check that the SIM card is correctly inserted to the modem.
Q. How much can I download and upload?
A. There are three Soul Wireless Broadband plans: Wireless Go 1GB, Wireless Go 2GB and a Wireless Go 5GB plan. Usage is calculated in Megabytes (MB) and Gigabytes (GB) – where 1GB equals 1,000MB. As an example a typical music track is 5MB, and a 2 hour DVD quality film is 1GB. Uploading to the Internet (eg. sending photos and emails) also counts towards your allowance.
Q. What happens if I go over my usage allowance?
A. If you go over the usage allowance then you will be charged an excess data at 10 cent per megabyte for all plans.
Q. Can I share my Soul Wireless Broadband with another laptop?
A. Yes, Soul Wireless Broadband is eligible for a bundling discount with other Soul services, subject to the terms and conditions for bundling. Soul Wireless Broadband falls under the mobile service group for bundling purposes. No two plans from the same service group are allowed for bundling purposes.
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